Privacy policy

Privacy Policy

 


Thank you for choosing Ledor Belgian Chocolate for your purchase. At Ledor, our aim is to deliver top-notch products accompanied by an exceptional customer experience.

Delivering across Delhi/ NCR

Orders placed prior to 12 noon will be delivered on the same day, while orders placed after 12 noon will be delivered the following day, excluding Sundays.

Information We Collect:

  • Personal Information: When you place an order with us, we collect personal information such as your name, email address, phone number, delivery address, and payment details. This information is necessary for processing and delivering your order.
  • Order Information: We collect information related to your orders, including products purchased, order history, and delivery preferences.
  • Communication: If you contact us via email or other communication channels, we may retain those communications to respond to your inquiries and improve our services.
  • Website Usage Data: We may collect data about your browsing activity on our website, such as pages visited, time spent on each page, and referring website. This helps us analyse and enhance your experience on our platform.

How We Use Your Information:

  • Order Processing: We use your personal information to process and fulfill your orders, including delivery across Delhi/NCR and managing bulk orders pan India.
  • Communication: We may use your contact information to communicate with you regarding your orders, provide updates, and respond to your inquiries or feedback.
  • Improving Services: Your feedback and usage data help us improve our website, products, and services to better meet your needs and preferences.
  • Marketing: With your consent, we may send you promotional offers, newsletters, and updates about our products and promotions.

Data Security:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encryption, firewalls, and regular security assessments to safeguard your data.

Third-Party Services:

We may use third-party services and partners to facilitate payment processing, order fulfilment, and website analytics. These third parties are obligated to handle your information securely and in accordance with applicable privacy laws.

Data Retention:

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Afterward, we securely dispose of or anonymize your data.

Your Rights:

You have the right to access, correct, or delete your personal information held by us. You may also opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Policy Updates:

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for any updates.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at contact@ledor.in

By using our website and services, you agree to the terms outlined in this Privacy Policy.